How Pacific West Locksmith
runs locksmith on lınq.
"Before lınq, half my callbacks lived on a sticky note in the truck. We've added a tech — and the office is quieter than it was a year ago."
The problem
Pacific West was running three trucks on three different tools — a job board on whatever calendar app the dispatcher preferred, payments through a card-reader that didn't talk to invoicing, and a sticky-note system for everything in between. Callbacks slipped. Reviews didn't get asked for. The office was the bottleneck — and every new truck would make that worse, not better. Adding capacity wasn't going to fix it; replacing the stack was.
The loop they run on lınq
The same phone number rings; the AI receptionist catches every after-hours call; the dispatcher drags a job from the day's queue onto a truck and the tech sees it before they pull out of the lot. Payment taps on the doorstep, the receipt is auto-sent, and the review request goes out the next morning — automatically. The sticky notes are gone because the system already knows what they used to say. The office is quieter because the loop is doing the remembering.
Pacific West Locksmith's lınq stack
From first ring to next loop
- 01 · Capture — AI receptionist or web form takes the call
- 02 · Quote — signed estimate sent, tap-to-accept
- 03 · Dispatch — drag the job to the right truck
- 04 · Charge — tap-to-pay, receipt auto-sent
- 05 · Re-loop — review request, recurring plan, recall
The result
Pacific West went from three trucks to eight, added a tech instead of an office hire, and posted a +28% revenue year over year. The 4.9-star review average isn't an accident — it's the auto-follow-up loop asking every customer for the review at the right time, every time.
"We've added a tech — and the office is quieter than it was a year ago."
More shops running the same loop.
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