Review requests, recalls, recurring plans — automatic.
The follow-up loop that runs while you sleep. Review requests, recall reminders, recurring plans — every one of them, on time, no sticky notes.
Review requests that actually land.
Asking for a review three days later by email lands a 12% reply rate. Asking by SMS the morning after the job, with a tap-to-go link to the right platform, lands a 60%+ rate. lınq sends it automatically — and 2.4× more 5-star reviews show up.
Auto-text the morning after the job — 60%+ reply rate
Tap-to-go links to Google, Yelp, or your platform of choice
Negative replies routed back to the office, not the public listing
Per-tech review attribution — bonus the techs that earn them
Pause on bad jobs — the office decides when to ask
Embed the wall of reviews on your own marketing site
Recalls, reminders, and recurring plans.
Every shop loses money to the customer that "would have called us back if we'd reminded them". lınq remembers every recall, every maintenance interval, every recurring plan — and texts them at the right moment.
Recall reminders driven by equipment age, season, or warranty
Maintenance plans with silver / gold / platinum tiers — auto-billed
Recurring jobs that re-book themselves (filters, tune-ups, alarm tests)
Birthday and anniversary touchpoints for repeat customers
One-tap re-book from the customer text — same job, new window
Pause for snowbirds and seasonal closures
Missed-call recovery in 60 seconds.
Twenty-eight percent of inbound calls go unanswered in most shops. Of those, fewer than half ever try again. lınq texts the missed caller within 60 seconds — and recovers most of them before they reach the next number on Google.
Auto-text the missed caller within 60 seconds
Books from the same text thread — no second call needed
Routes to the on-call tech for after-hours emergencies
Voicemail transcribed and pinned to the customer record
Reroute to the AI receptionist for overflow at peak hours
Per-source recovery rate on the lead report
Related features.
Every module is built to hand off to the next one. Here's what most automation shops pair it with.
AI receptionist
A natural-voice agent trained on your shop, your services, your prices. Books real jobs into dispatch. Learns from every call you take.
AI receptionistCustomer & job CRM
One record, every visit, forever. Searchable, tagged, exportable. Imports from Jobber, Housecall Pro, and CSV in a click.
Customer & job CRMCustomer portal
A branded portal where customers book, pay, and pull their history themselves. Cuts the "can you resend my invoice?" call for good.
Customer portalCommon questions.
Close every loop.
The follow-up loop that runs while you sleep. Review requests, recall reminders, recurring plans — every one of them, on time, no sticky notes.